Privacy & Cookies Policy

General

We know that you as our user and/or member and/or customer care about how your personal information is collected, used and shared, and we take your privacy seriously.

Please read this Privacy Policy carefully before using our website at www.doerscircle.com or related domains or mobile application to understand how we at Doerscircle may collect, use and disclose your personal data, whether through the Doerscircle website or mobile application, or otherwise in the course of our normal business operations.

This policy sets out the basis on which Doerscircle Pte Ltd; 10 Anson Road, #21-07 International Plaza, Singapore 079903 (Unique Entity Number 201723939C) (together with our subsidiaries, our holding company, subsidiaries of our holding company from time to time, collectively called "Doerscircle" or "we") collects personal data from you and how we process such data.

By visiting our website www.doerscircle.com (our "Site") or our mobile application (our "App"), you accept and consent to the practices set out below.

1. Collection of information

For the purposes outlined in Clause 2, we may collect and process the following information about you:
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1.1

Information you give us
Information that you provide us (which may include your name, address, email address, telephone number, credit card information, personal ID number and other personal description, and details relating to your family members, partner or significant other) by filling informs on our Site, or by corresponding with us (by phone, email or otherwise),for example:
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when you register for an account with us on our Site or in our App;

when you log into your account;

when you browse our Site or App;

when you subscribe, purchase or sign up to any product, service orsolution;

when you apply for a job;

when you negotiate and execute contractual documents;

when you report any problem to us;

when you use certain features on our Site;

when you request any support from us; or

when you complete any survey or questionnaire we send you.

1.2

Information we automatically collect about you
When you visit our Site or our App we automatically collect, for example:
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Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet and your log-in information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the fullUniform Resource Locators (URLs), clickstream to, through and from our site(including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

1.3

Information we receive from third parties
We work with third parties and we may receive information about you from them, for example, business partners, service providers, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, or credit reference agencies. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

1.4

The time we store your information
We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.

2. Use of information

2.1

We use information held about you for the following purposes:
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providing, improving and developing our solutions and services;

researching, designing and launching new features, solutions or services;

presenting content and information in our Site in the most effective manner for you and for the device you use;

providing you with alerts, updates, materials or information about our services or other types of information that you requested or signed up to;

collecting overdue amounts;

in any part of the world;

i. responding or taking part in legal proceedings, including seeking professional advice;

for direct marketing purposes (please see further details in Clause 2.2 below);

communicating with you and responding to your questions or requests; and

purposes directly related or incidental to the above.

2.2

How we also use your personal information
We intend to use your personal data in direct marketing (i.e. offering or advertising solutions or services by sending the relevant information directly to you). We require your consent specifically for this purpose and you may opt out any time. For the purpose of this clause:
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the personal data that may be used in direct marketing are those that you provide to us or we collect from you under Clause 1.1 above;

the type of services or products that may be offered or advertised will be doers-friendly solutions and services that may empower you and improve your life situation;

the relevant information may be sent to you by email, in-app messages and pop-ups.

3. Disclosure of your information

3.1

We will keep your information and personal data that we hold confidential but you agree we may provide information to
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any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries;

personnel, agents, advisers, auditors, contractors, partners, financial institutions and service providers in connection with our operations or services (for example staff or partners engaged in the fulfilment of your order when Site or App (including the facilitation and provision of the services purchased or subscribed through the Site or App), the processing of your payment and the provision of administrative and support services);

our overseas offices, affiliates, business partners and counterparts(only on a need-to-know basis or for the purpose of facilitation and provisionof the services purchased or subscribed by you through the Site or App);

persons under a duty of confidentiality to us;

persons to whom we are required to make disclosure under applicable laws and regulations in any part of the world; or

actual or proposed transferees of our operations (or a substantial part thereof) in any part of the world.

3.2

For us to be able to deliver our services to you we use companies (Processors) to help us such as sending out newsletters, to help us run, host and secure the products and services on the Site or App. We make sure that the processors we use have appropriate security measures in place and have the necessary legal arrangements in place allowing them to be able to process data on our behalf.

4. Cookies

Our Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.
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Cookies are small text files that can be used by websites to make a user's experience more efficient. Our site uses different types of cookies. Some cookies are placed by third party services that appear on our Site.
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4.1

We use the following cookies:
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Necessary cookies are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services..

Preference are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Statistic cookies allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way ourSite works, for example, by ensuring that users are finding what they are looking for easily.

Marketing cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information for marketing purposes to make our Site and the information displayed on it more relevant to your interests.This may include IP addresses that is disclosed to third party service providers.

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

4.2

The length of time a cookie is stored on your devices and browsers varies from the specific session and up to 2 years. The lifetime is calculated according to your last visit to the Site. When a cookie expires, it is automatically deleted.

4.3

You can block all or just third-party cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you do so, you may not be able to access all or parts of our Site.

4.4

You can change your consent by either deleting cookies from your browser or by clicking the small icon at the bottom right corner of the Site. If you use more than one browser, you must delete cookies in all of them.

5. Third-party sites

Our Site or our communication with you may from time to time contain links to third-party websites over which we have no control. If you follow a link to any of these websites, please note that they have their own practices and policies. We encourage you to read the privacy policies or statements of these websites to understand your rights. We accept no responsibility or liability for any practices of third-party websites.

6. Security

All information you provide to us is stored on the AWS platform in Singapore.

Any payment transactions will be made through third party payment providers (Stripe or PayPal) using TLS/SSL technology.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We restrict access to personal information to our employees, service providers and contractors on a strictly need-to-know basis and ensure that those persons are subject to contractual confidentiality obligations.

We review our information collection, storage and processing practices from time to time to guard against unauthorised access, processing or use.

Please note, however, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.

7. Data transfer

The data that we collect from you may be transferred to, and stored at, a destination outside Singapore. It may also be processed by persons referred to in Clause 3 above who operate outside Singapore.

By submitting your personal data you agree to this transfer, storing or processing of data outside of Singapore. We will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this privacy policy and relevant regulatory requirement.

When your personal data is transferred out of the European Economic Area, we ensure a similar degree of protection. Where we use certain service providers, we may use specific contracts approved by the European Commission, which gives personal data the same protection it has in Europe.

8. Your rights

You have the right to:

check whether we hold personal data about you;

access any personal data we hold about you;

require us to correct any inaccuracy or error in any personal data we hold about you;

withdraw your consent and

request the erasure of personal data (right to be forgotten), which will affect your ability to use our products and services and;

you may for marketing material opt out any time by unsubscribing through newsletters or by writing us a mail on [email protected].

Any request under Clause 8.1 (a and b) may be subject to a small administrative fee to meet our cost in processing your request.

9. Children

9.1

We will not process any data for children below 16 years of age. Where the child is below the age of 16 years such processing shall only be possible when written consent has been given by the child’s authorised legal guardian or parent.

10. Changes to our Privacy Policy

We are continuously improving and developing our Site and may amend this policy from time to time by posting the updated policy on our Site. By continuing to use our Site after the changes come into effect means that you agree to be bound by the revised policy. Please review thisPrivacy Policy from time to time to stay undated and informed on any changes.

11. Contact us

If you have any questions, comments or requests regarding personal data, please address them to our Data Protection Officer: [email protected].

Pursuant to Article 27 of the General DataProtection Regulation (GDPR), Doerscircle has appointed European DataProtection Office (EDPO) as its GDPR representative in the EU. You can contactEDPO regarding matters pertaining to the GDPR:

Using EDPO’s online request form at: https://edpo.com/gdpr-data-request/

Writing to EDPO at: Friedrichstr. 155, 10117 Berlin, Berlin, Germany

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