Travis Bennett: Hi everyone and welcome back to another Doerscircle Featured Doers interview. I’m here with Joseph of Learn Lab and we’re going to learn all about his business and his experience with Doerscircle.
Joseph Kuan: Hi Travis, thank you for having me here today! So basically, my business is a one-stop service. What we do is very simple - our clients are usually small and medium enterprises (SMEs) and they all only need a handful of stuff to be done as they cannot usually afford to engage every department. They usually ask us to help them source apartments, warehouses for products, and machinery that is affordable. We help with purchasing, delivering, and storage for clients.
Travis Bennett: Okay! So what are the typical clients that you look for? Is it small businesses or businesses in a certain industry?
Joseph Kuan: We have no preference on this from our end. Any business that needs our help and services can approach us. We will source the products/items/services the businesses want and give them a quotation. If they are okay with a quotation, we will go ahead with it and if not, we will try to find them another source.
Travis Bennett: Aah okay. And how long have you been doing this business? What inspired you to start this?
Joseph Kuan: Actually I was working for MNC companies like IBM and HP. I had been always been interested in supply chain management, where I can get to connect with people and know their needs. Actually, during COVID-19, a lot of firms were stressed out because business was slowing down and they felt that there was not enough manpower to help them out, also a way that costs were getting cut. I was stationed in the USA, China, and Indonesia for the past 10 years and I noticed that I could help connect all the suppliers and provide good quality services to my clients.
Travis Bennett: So that was the inspiration - being the connecting force between your suppliers and clients.
Joseph Kuan: Yes! Some of my clients also became my close friends. They also gave me a lot of ideas about what else I could do and how I could do my work better. After which, I thought, “Okay, let me go talk to my partner about this.” My company is not just run by me, it also involves another partner who has another business of his own. He has his own car rental business and he also felt that it was suffering during the pandemic. He asked me to talk to people that were coming to Singapore and required a car and I agreed. This is where the idea of a one-stop service came to us.